Job Interview Answers Customer Service

What did you not like about your last employer?I see from your resume that you have never actually
A. OK, so the interviewer has asked you to saybeen in this role in any of your previous companies.
something negative about your ex-employer. YouHow are you going to manage?
need to turn this round so that it makes it sound likeA. Firstly this is an obvious weakness. Weakness
the negative is in fact a positive!means risk to an employer and they are looking for
Job Interview Skills Click herere-assurance that you will adapt to the new
Remember you will not get any credit for complainingenvironment.
or describing a negative situation without adding aRelate your previous experience to similar situations
positive ending. Here are some examples of what youwhere you moved departments and had a new role
should say if you are faced with this question...or were faced with new technology which you had to
Start with "Actually there are a lot of good things tolearn quickly.
say about my ex-employer, however if I needed toTurn this into a positive about 'how you are able to
highlight one area......adapt to changing circumstances and have a flexible
"I used to get a bit annoyed when I noticedapproach. How you pick up new skills quickly. How you
inefficiencies in the processing workflows and controls.enjoy the challenge of the ever changing technology'.
A number of times I made suggestions as toTry to broaden the answer by saying 'we are all
improvements that could be made which would havefaced with a fast moving and changing environment
saved money but the ideas were effectivelywhich constantly presents new challenges. I have
ignored."orjob listingsalways been able to rise to these and perform
"I always tried my upmost to make sure that alleffectively despite tight deadlines and little support'.
customers were treated fairly and honestly but IImportantly, then go on to list examples of similar
noticed a malaise creeping in which meant that someexperiences where you have demonstrated such skills.
staff didn't always try their best to meet the exactingThis should close the issue in the interviewers mind and
standards required. I feel this reflected badly onpaint a positive picture.
everyone."