| Are you someone who interviews job applicants in the | | | | Telephone Interview Hiring Manager: "Are you up to |
| insurance, market research or call center industries? | | | | the challenge of making dozens of calls while enduring |
| Are you someone who wants to work in one of these | | | | periods when only a few people will answer the |
| fields? I have worked as a telemarketer and market | | | | telephone?" |
| research telephone interviewer and I have a good idea | | | | Job Applicant: "Yes. I will always bring plenty of energy |
| of what it is like to work as a call center | | | | and enthusiasm." |
| representative. | | | | Telephone Interview Hiring Manager: "What will you do |
| If you hire candidates for these fields, you can learn | | | | if you are hung up on once you introduce yourself to a |
| good questions to ask to find the right employee. If you | | | | respondent?" |
| are a job seeker who handles people, stress and | | | | Job Applicant: "I might call the person back to see if |
| adversity well, you will learn how to answer questions | | | | we were disconnected while maintaining my cool." |
| you might be asked in an interview while saying what | | | | Call Center Hiring Manager: "Let's say an irate caller |
| is truly in your heart. | | | | insults or bawls you out because he is frustrated with |
| Insurance Agent: "I would sometimes give you a script | | | | our service. How will you handle this scenario?" |
| to follow when calling a particular group of prospects. | | | | Job Applicant: "I will stay calm, ask him questions |
| How would you handle it?" | | | | relevant to his situation and do my best to help him. If |
| Job Applicant: "I would handle the situation well. I closely | | | | he will not stop verbally abusing me, I will just hang up. I |
| follow directions; additionally, I can say everything I | | | | will never stoop to a caller's level by returning verbal |
| need to say and answer a prospect's questions while | | | | abuse." |
| being conversational and not coming across as a | | | | Call Center Hiring Manager: "Accuracy, speed and |
| robot." | | | | attention to detail are very important for this position. |
| Insurance Agent: "You will be hung up on at least once | | | | How can you fulfill these requirements?" |
| in a while. How would you react?" | | | | Job Applicant: "I am a fast, accurate typist and I have |
| Job Applicant: "If I am hung up on, I will not let it bother | | | | a good listening aptitude. I will ask a caller to spell her |
| me. I will simply continue to make calls while remaining | | | | name and address while recording it and if I'm not sure |
| happy all day." | | | | about something she tells me, I will politely ask her for |
| Insurance Agent: "This job involves telemarketing. Your | | | | clarification." |
| job will be to call prospects on a list I assign to you and | | | | Call Center Hiring Manager: "You will sometimes |
| write leads by recording brief information and setting | | | | receive a heavy call volume and be needed to handle |
| up a potential appointment with the prospect to | | | | a few hundred calls. Is this likely to be a problem for |
| receive an insurance quote from me. How do you feel | | | | you?" |
| about this?" | | | | Job Applicant: "No. I have lots of energy and I do not |
| Job Applicant: "I am excited. I do not become bored on | | | | let stress overwhelm me." |
| the job and I love chatting with other people." | | | | Call Center Hiring Manager: "We sometimes require |
| Insurance Agent: "How familiar are you with the | | | | reps to work nights and weekends. Would you be |
| insurance industry?" | | | | flexible?" |
| Job Applicant: "I am very familiar with auto insurance | | | | Job Applicant: "Yes." |
| and I have done research on your company." | | | | Call Center Hiring Manager: "What will you do if you |
| Telephone Interview Hiring Manager: "We expect our | | | | cannot solve a caller's problem?" |
| employees to be professional. How would you | | | | Job Applicant: "I will ask a fellow worker or supervisor |
| conduct yourself?" | | | | for help." |
| Job Applicant: "I would always talk professionally and | | | | Let this dialogue be your guide for hiring the right |
| be courteous to the interview respondents, my fellow | | | | person or being hired for a position in the insurance, |
| workers and the management team." | | | | telephone interview or call center fields! |