| Interviewers do not want to end up hiring an inflexible | | | | the team had to readjust our shifts to ensure that the |
| and unadaptable employee. I'm sure you know the | | | | helpdesk remained manned at all times. I volunteered |
| type - the grumpy person who complains about how | | | | for a few additional shifts because I knew that our |
| things are 'nowadays' and constantly reminisces about | | | | customers would otherwise have no one to sort out |
| the 'good old days' before such and such a change. | | | | their problems. |
| The world of work is changing quickly - with factors at | | | | Another tactic showing that you not only cope with |
| play such as globalisation, mergers and acquisitions, | | | | change, but excel at it, is talking about how you have |
| change programmes, and efficiency drives. Talking | | | | helped others through change. Perhaps you had |
| about how you have coped with one of these | | | | colleagues who were uncertain of a new rota, but you |
| changes will illustrate your ability to deal with change. | | | | talked them round. Or you volunteered to work on a |
| Make sure that you can show that you're willing to | | | | project team, committee, or task force responsible for |
| adapt to new circumstances, maybe along the lines of: | | | | some part of the change process. Either of these |
| A couple of people left our team in the space of just a | | | | examples demonstrates that you are not only |
| week, which meant that we were heavily | | | | reactively able to cope with change, but can |
| understaffed for a period of over a month. The rest of | | | | proactively contribute to it. |