| Behavioral interviewing is the most effective way to | | | | conflict. |
| hire a qualified employee. It takes gut feelings, | | | | 5. Give me an example of a time when you provided |
| stereotypes and biases out of the process and allows | | | | extraordinary service and please be specific with the |
| you to look at candidates in more scientific terms. The | | | | steps you took to achieve this result. |
| process is called behavioral because it uses behaviors | | | | 6. Describe for me a time when you didn't understand |
| presented in the past to predict future behaviors. The | | | | how to complete a task and what you did to finish the |
| process sounds easy but it takes practice and | | | | work. |
| persistence. You need to know the exact behaviors | | | | 7. Tell me about a time that you had to use creativity |
| that are critical for the job you are interviewing for and | | | | to solve a problem at work. |
| then you need to prepare questions that will illicit the | | | | 8. Tell me about a time when you were not feeling |
| responses you need to analyze the candidates | | | | well or in a bad mood and had to motivate yourself at |
| behaviors. When you ask behavioral interviewing | | | | work. |
| questions it is imperative that you probe and allow the | | | | 9. Describe for me a time that you had a co-worker |
| candidate time and silence to answer the questions. | | | | with a bad attitude and how you handled that situation. |
| 1. Give me an example of a time you where you had | | | | 10. Give me an example of a time you made a |
| a particularly difficult customer and how you handled | | | | mistake when working with a customer and how you |
| the situation. | | | | handled the situation. |
| 2. Describe for me a situation where you didn't agree | | | | Remember to research the behaviors needed for the |
| with a company policy and learned to work within the | | | | position you are interviewing for and prepare your |
| confines of that policy. | | | | questions carefully. Also, use silence and probe further |
| 3. Give me an example of a time when you were | | | | so you can get the information needed to make an |
| given instructions by your manager that you didn't | | | | informed hiring decision. Behavioral interviewing will take |
| agree with and how you handled the situation. | | | | the gut feelings, stereotypes and biases that we all |
| 4. Tell me about a time when you had conflict with a | | | | have out of the equation and you will make better |
| co-worker and how you were able to resolve that | | | | hiring decisions. |