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Article #16: How to Handle Difficult Interview Questions

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You are in the middle of an important The first thing to do is break this into
interview and are confident that you are two parts: (1) provide an example of a
doing an excellent job of presenting your team member confrontation, and (2) how
skills and qualifications for the did the confrontation get resolved. When
position. The interviewer asks the next answering this question, focus entirely
question - and it's a difficult one. You on the first part initially. Set the
didn't see this question coming and have stage for the conflict that arose, giving
no idea to answer it. Words catch in the interviewer all of the necessary
your mouth. You start to sweat as your details. Once this is done, you can then
illustrious visions of landing your dream move onto the next part, which is
job are rapidly spiraling away at a detailing how the conflict was resolved.
breakneck speed. What do you do? This is truly the "meat" of the question.
For starters, the best offense is a good The interviewer is more interested in
defense. Preparing for an interview in hearing about how you handle conflict and
advance is the best way to ensure that stressful situations than the actual
you will be at your peak performance when specifics of the conflict itself. So
the time comes to answer the question don't skimp on the second part - the
"Why should you get this job?". Compile resolution. This pattern is true of a
a list of interview questions, both majority of multi-part questions: one
general questions and those that are section of the answer is merely the
job-specific, that you could potentially opportunity to set the stage for the
be asked. Then practice answering all of other, more pertinent part(s) of the
the questions. It may be necessary to question.
practice some questions several times If you are asked a question you don't
until you can clearly present a solid know the answer to, it is often better to
answer. A good rule of thumb is to admit that are unsure of the answer than
practice until you are no longer to try and buffalo your way though an
uncomfortable with the question itself or answer. Most interviewers are highly
your resulting answer. experienced at recognizing "BS" answers
Tempting as it may be to dismiss more and can easily pick up that you making
straightforward questions, such as "Tell stuff up. If this happens, they will
me about yourself", you should rehearse either call you on the table about your
your answer to every question. fake answer or write you off a being a
Oftentimes job applicants get so caught fraud - neither of these is going to help
up in preparing for the "tough" you land a job. An appropriate response
questions, that they neglect the ones would be to admit that you do not have an
they perceive to be the "easier" ones. answer for the question, but that you
As a result, they are ill-prepared to would like to do some research at the
answer basic questions and stumble in conclusion of the interview so that you
their answers. have this knowledge for future reference.
It would be impossible to think of and Such an answer not only shows integrity,
practice every question you could be but it also shows that you are not
asked, so you will inevitably run across adverse to expanding your learning and
some questions during the interview are willing to take the extra effort
process that you hadn't thought of necessary to keep your skills sharp.
previously. When this happens, the first A few other helpful hints for answering
thing to do is take a deep breath. difficult questions:
Repeat the question to yourself, either It is okay to ask the interviewer to
in your head or aloud to the interviewer, repeat the question if you didn't hear it
to ensure that you have heard the the first time or if it is a long
question correctly. Then use your multi-part question.
practice sessions to draw correlations It is also okay to ask the interviewer
between this question and others you have for clarification if the question is
practiced. Is this new question a unclear.
variation of one you have answered Never volunteer personal information
before? Is it similar to any other that is not job-related.
question? If you can draw a parallel to Try to always turn negatives into
questions you are already comfortable positives. For example, when asked about
with, then the new question will not your weaknesses, demonstrate how this
appear so daunting. weakness can also be an asset in other
Another good tactic is to break the areas.
question into smaller components so that Relax! Interviewing is a learning
you can take it bit by bit. This is process and you will get stronger each
especially useful for multi-part time you interview for a potential
questions. For example, imagine you are position. So if an interview goes bad,
asked: "Tell me about a time when you rather than dwell on it, identify where
found yourself at odds with a team things went wrong and work on correcting
member. What were the circumstances and those areas so that you can perform
how did you handle the confrontation". better in your next interview.






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